Last Updated: June 2026

1. Introduction

Empower Life Supported Living (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://empowerlifesupport.co.uk, make enquiries about our services, or receive support from us.

We are registered in England and Wales as a supported living services provider. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. If you have any questions, contact us at the details provided at the end of this document.

2. Who We Are

Empower Life Supported Living is the data controller responsible for your personal data. We provide supported living services to adults with learning disabilities, autism, mental health conditions, and physical disabilities, helping them to live independently in the community.

Contact: info@empowerlifesupport.co.uk | +44 7516 608555

3. Information We Collect

We may collect and process the following categories of personal information:

3.1 Information You Provide Directly

  • Full name, date of birth, and contact details (address, phone number, email)
  • Details about your support needs, medical history, and health conditions
  • Emergency contact and next-of-kin information
  • Financial information relevant to funding your support package
  • Communication records including emails, letters, and call notes
  • Feedback, complaints, or enquiries submitted to us

3.2 Information We Collect Automatically

  • Website usage data via cookies (IP address, browser type, pages visited)
  • Device and technical information when you access our website

3.3 Information from Third Parties

  • Referral information from local authorities, NHS, or social workers
  • Assessments and reports from healthcare professionals
  • Information from family members or appointed representatives with your consent

4. Special Category Data

As a supported living provider, we process special category data, including health and medical information, disability status, and, in some cases, criminal records, where relevant to safeguarding. We process this data under the following lawful bases:

  • Explicit consent from the individual or their legal representative
  • Vital interests — where processing is necessary to protect life
  • Health or social care purposes under Schedule 1 of the Data Protection Act 2018
  • Substantial public interest, including safeguarding of vulnerable individuals

5. How We Use Your Information

We use your personal information for the following purposes:

  • To assess your needs and create a personalised support plan
  • To deliver and manage your support services
  • To communicate with you about your care and any changes to your services
  • To comply with our legal and regulatory obligations (e.g., CQC requirements)
  • To respond to complaints, compliments, or enquiries
  • To carry out safeguarding investigations and protect individuals at risk
  • To process billing and funding arrangements with local authorities or the NHS
  • To improve our services through internal analysis and staff training
  • To send service updates or changes that may affect you

6. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

  • Contract: To fulfil our obligations under your support agreement
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: For internal administration, safeguarding, and service improvement
  • Consent: Where you have provided explicit consent (e.g., for marketing communications)
  • Vital Interests: In emergencies where your safety is at risk

7. Sharing Your Information

We may share your personal information with the following third parties where necessary:

  • Local authorities and NHS commissioning bodies are responsible for your funding
  • Healthcare professionals, therapists, and other support providers involved in your care
  • Regulatory bodies such as the Care Quality Commission (CQC)
  • Law enforcement or safeguarding authorities, where required by law
  • Our IT and systems providers who support the delivery of our services (subject to data processing agreements)

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal and regulatory requirements. As a general guide:

  • Service user records: Retained for a minimum of 7 years after the end of service, in line with health and social care guidance
  • Enquiry records: Retained for 12 months if no service is commenced
  • Website data: Retained in accordance with our cookie policy

After the retention period, your data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: To request a copy of the personal data we hold about you
  • Right to Rectification: To request correction of inaccurate or incomplete data
  • Right to Erasure: To request deletion of your data in certain circumstances
  • Right to Restrict Processing: To ask us to limit how we use your data
  • Right to Data Portability: To receive your data in a structured, machine-readable format
  • Right to Object: To object to processing based on legitimate interests
  • Rights Related to Automated Decision-Making: We do not use automated decision-making or profiling

To exercise any of these rights, please contact us at info@empowerlifesupport.co.uk. We will respond within one calendar month.

10. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Necessary for the website to function correctly
  • Analytics cookies: To understand how visitors use our site (e.g., page views, duration)
  • Preference cookies: To remember your settings and preferences

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include:

  • Secure storage systems with access controls
  • Encrypted data transmission where applicable
  • Regular staff training on data protection and confidentiality
  • Data breach response procedures in line with ICO requirements

In the event of a data breach that poses a risk to individuals, we will notify the ICO within 72 hours and affected individuals without undue delay.

12. Transfers Outside the UK

We do not routinely transfer your data outside the United Kingdom. If such a transfer is ever necessary, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO.

13. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance at info@empowerlifesupport.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or directly to service users where applicable. The date at the top of this document reflects when it was last revised.

15. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Empower Life Supported Living

Email: info@empowerlifesupport.co.uk

Phone: +44 7516 608555

Website: https://empowerlifesupport.co.uk