Terms and Conditions

Website Terms and Conditions

1. Introduction

These Terms and Conditions (‘Terms’) govern your use of the website located at www.empowerlifesupport.co.uk (the ‘Website’) operated by Empower Life Supported Living Limited (‘Empower Life’, ‘we’, ‘us’, or ‘our’), a company registered in England and Wales with its registered address at 33 Ruby Lane, Mosborough, Sheffield, S20 5FH.

By accessing or using this Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use this Website.

These Terms apply to all visitors, users, and others who access or use the Website, including members of the public, family members seeking information about care services, and professionals such as social workers, commissioners, and healthcare professionals.

Related documents

These Terms should be read alongside our Privacy Statement, which explains how we collect and use your personal information and is available at www.empowerlifesupport.co.uk/privacy-policy

2. About Empower Life Supported Living Limited

Empower Life Supported Living Limited is a Care Quality Commission (CQC) registered supported living provider. We support adults aged 18–65 with mental health conditions, learning disabilities, autism, physical and sensory disabilities, dementia, and complex needs to live in their own home, build independence, and actively participate in their communities across Sheffield and South Yorkshire.

3. Acceptance of Terms

Your access to and use of this Website constitutes your acceptance of these Terms in full. These Terms form a legally binding agreement between you and Empower Life.

3.1 Changes to these Terms

We reserve the right to amend these Terms at any time. Changes will be effective immediately upon posting the revised Terms to the Website. The ‘Effective date’ at the top of this document will be updated to reflect when changes were last made. We encourage you to review these Terms periodically. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.

3.2 Eligibility

This Website is intended for use by individuals aged 18 and over. If you are under the age of 18, you may only use this Website with the involvement of a parent or guardian. By using this Website, you represent and warrant that you have the legal capacity to enter into a binding agreement with Empower Life.

4. Acceptable Use of This Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Website. You must not use this Website:

• In any way that breaches any applicable local, national, or international law or regulation
• In any way that is fraudulent, or has any fraudulent purpose or effect
• To transmit any unsolicited or unauthorised advertising or promotional material
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
• To gain unauthorised access to any part of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website
• To attack the Website via a denial-of-service attack or a distributed denial-of-service attack
• To attempt to circumvent any security features of the Website
• To harvest or collect personal information about other users of the Website without their consent
• To post or transmit any content that is defamatory, offensive, abusive, indecent, obscene, or menacing
• To impersonate any person or entity or to misrepresent your identity or affiliation with any person or entity

We reserve the right to restrict, suspend, or terminate your access to the Website at any time without notice if we reasonably believe you have breached these Terms or if we consider it necessary for security, legal, or operational reasons.

5. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software, is the property of Empower Life Supported Living Limited or its content suppliers and is protected by United Kingdom copyright, database rights, and other intellectual property laws.

5.1 What you may do

You may access, view, and use the Website for personal, non-commercial purposes. You may print or download one copy of any page or pages from this Website for your own personal reference. You may share links to pages on this Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

5.2 What you may not do

You must not copy, reproduce, distribute, modify, transmit, publish, display, or create derivative works from any content on this Website without our prior written consent. Specifically, you must not:

• Reproduce any part of this Website for commercial purposes without obtaining a licence from us
• Remove or alter any copyright, trademark, or other proprietary notices
• Frame or link to this Website in any way that suggests an association or endorsement by Empower Life where none exists
• Use any content from this Website in any manner that could damage, disable, or impair the Website
• Use automated tools to scrape, crawl, or otherwise extract content from this Website without our prior written consent

5.3 Our name and brand

‘Empower Life’, ‘Empower Life Supported Living Limited’, and associated logos are the trading names and branding of Empower Life Supported Living Limited. Nothing on this Website shall be construed as granting any licence or right to use any name, logo, or brand without our prior written permission.

5.4 Your submissions

If you submit any content to us through this Website, including enquiry form submissions, emails, or other communications, you grant us a non-exclusive, royalty-free licence to use, store, and process that content for the purposes described in our Privacy Statement. You represent and warrant that you own or have the right to use any content you submit and that it does not infringe any third-party rights.

6. Information on This Website

6.1 General information only

The content on this Website is provided for general information purposes only. It is not intended to constitute professional advice of any kind, including legal, medical, financial, or social care advice. You should not rely on any information on this Website as a substitute for professional advice tailored to your specific circumstances.

6.2 Service information

While we make every effort to ensure that the information about our services on this Website is accurate and up to date, the provision of supported living services is subject to individual assessment, eligibility criteria, local authority commissioning decisions, and CQC regulatory requirements. Descriptions of services on this Website are general in nature and do not constitute a commitment to provide any specific service to any individual.

6.3 Accuracy and completeness

We do not warrant or represent that the information on this Website is accurate, complete, or up to date at all times. We may update or change the content at any time without notice. We expressly disclaim any liability for errors or omissions in the content of this Website.

6.4 Health and social care information

Any health or social care information provided on this Website is for general awareness only. It does not constitute clinical advice, a care assessment, or a care plan. Individuals who require care and support should seek a formal assessment from their local authority Adult Social Care team. In Sheffield, this can be requested by contacting Sheffield City Council Adult Social Care on 0114 273 4908.

Important note on emergencies

This Website is not a crisis service. If you or someone you know requires urgent medical assistance, contact the emergency services on 999. For non-emergency mental health support in Sheffield, contact the Sheffield and Rotherham Mind helpline or your GP.

7. Third-Party Links and Content

This Website may contain links to third-party websites, resources, or services that are not owned or controlled by Empower Life. These include links to social media platforms, government websites, commissioning bodies, advocacy organisations, and regulatory authorities.

Empower Life has no control over, and accepts no responsibility for, the content, privacy policies, terms and conditions, or practices of any third-party websites. The inclusion of any link does not imply our endorsement of the linked website or any association with its operators.

We strongly encourage you to read the terms and conditions and privacy policies of any third-party website you visit. Third-party websites linked from this Website may collect data about you, use cookies, or embed additional tracking technology. Empower Life is not responsible for any such collection or use.

Third parties may also link to our website without our prior consent. We reserve the right to require the removal of any link to our website at our discretion.

8. Disclaimers and Limitation of Liability

8.1 Website availability

We make no warranty or representation that this Website will be available at all times, free from interruption, error, or virus. We do not guarantee that the Website or any content on it will be accurate, complete, reliable, current, or error-free.

8.2 Exclusion of liability

To the fullest extent permitted by applicable law, Empower Life Supported Living Limited, its directors, employees, agents, and partners exclude all liability, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss or damage, whether direct, indirect, or consequential, arising out of or in connection with:

• Your use of, or inability to use, this Website
• Any reliance you place on information or material published on this Website
• Any inaccuracy, error, or omission in the content of this Website
• Any unauthorised access to or alteration of your data transmitted through this Website
• Any material transmitted by any third party through this Website
• Any interruption to, or unavailability of, this Website
• Any virus or other technologically harmful material that may infect your device or data as a result of your use of this Website or any website linked to it

8.3 Exceptions

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable UK law.

8.4 Care services

These Terms do not limit or restrict any rights you may have in connection with the provision of regulated care and support services by Empower Life as a CQC-registered provider. The provision of care services is governed by separate contractual arrangements, the Care Act 2014, and CQC regulatory requirements. If you have a concern about the quality of care provided by Empower Life, you have the right to raise a complaint with us and with the Care Quality Commission.

CQC regulatory oversight

Empower Life is regulated by the Care Quality Commission. The CQC can be contacted at: CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA. Telephone: 03000 616161. Website: www.cqc.org.uk

9. Privacy, Data Protection, and Cookies

Your privacy is important to us. Our Privacy Statement sets out in full how we collect, use, store, and protect your personal information when you use this Website or contact us in connection with our services. The Privacy Statement forms part of these Terms and is incorporated by reference.

By using this Website, you consent to the processing of your personal data in accordance with our Privacy Statement. You can access our full Privacy Statement at www.empowerlifesupport.co.uk/privacy-policy.

9.1 Cookies

This Website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us understand how you use the Website and improve your experience. When you first visit the Website, you will be presented with a cookie consent notice giving you the option to accept or decline non-essential cookies.

By continuing to use this Website after accepting cookies, you consent to our use of cookies as described in our Privacy Statement. You can withdraw consent at any time by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

9.2 Data protection

Empower Life Supported Living Limited is registered with the Information Commissioner’s Office (ICO) as a data controller and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have a concern about how we handle your personal data, you have the right to complain to the ICO at www.ico.org.uk.

10. Contact Forms and Enquiries

This Website provides contact forms and other means of communication to allow individuals, family members, and professionals to enquire about our supported living services. When you submit an enquiry through this Website, the following terms apply.

10.1 No immediate obligation

Submitting an enquiry through this Website does not create any contractual obligation on the part of Empower Life to provide services. All service provision is subject to individual assessment of need, eligibility for local authority funded care, property availability, and formal commissioning arrangements.

10.2 Response times

We aim to respond to all general website enquiries within 3 working days. For urgent placement enquiries from social workers or commissioning professionals, we aim to respond on the same working day. Response times may vary during public holidays.

10.3 Accuracy of information provided

You are responsible for ensuring that any information you provide through contact forms or other communications with us is accurate and complete. We will handle all personal information you provide in accordance with our Privacy Statement.

10.4 Professional enquiries

Social workers, commissioners, brokerage officers, and other professionals making placement enquiries on behalf of service users should be aware that any information shared about a service user in an initial enquiry will be held securely and used only for the purpose of assessing whether Empower Life can meet that person’s needs. We comply with all applicable data protection requirements in handling such information.

11. Referrals and Service Provision

Empower Life Supported Living Limited provides supported living services to eligible adults through a variety of commissioning routes including local authority spot placements, framework call-off contracts, Direct Payments, and Individual Service Funds. The following terms apply to all referral and service provision enquiries made through this Website.

11.1 Eligibility

Eligibility for supported living services funded by a local authority is determined by formal assessment under the Care Act 2014 and is not determined by Empower Life Supported Living Limited. Individuals who wish to access funded supported living should contact their local authority Adult Social Care team in the first instance. Empower Life is not able to determine or influence eligibility decisions.

11.2 Self-funded placements

Adults who wish to fund their own supported living arrangements directly may contact us to discuss availability and terms. Self-funded arrangements are subject to separate contractual terms which will be provided upon request and prior to any agreement being entered into.

11.3 Framework commissioning

Empower Life holds a place on the East Riding of Yorkshire Council Supported Living Open Framework 2025–2033 and may be appointed to additional frameworks and Dynamic Purchasing Systems from time to time. Placements made under these frameworks are subject to the specific terms and conditions of the relevant framework agreement and call-off contract, which take precedence over these Website Terms in relation to the provision of care services.

11.4 No guarantee of availability

We do not guarantee that supported living accommodation or support packages will be available for any specific individual at any given time. Availability is subject to property capacity and current service user occupancy. We will always endeavour to communicate availability clearly and promptly.

12. Safeguarding

Empower Life is committed to safeguarding the welfare of adults who use our services and to promoting an environment where all people are treated with dignity and respect. As a CQC-registered provider, we have a legal duty to promote the safety and wellbeing of adults at risk.

If you use this Website to report a safeguarding concern about an adult in Sheffield, please contact Sheffield City Council Adult Safeguarding at 0114 273 4908. In an emergency, always call 999. You may also contact the CQC to report concerns about the safety of a care service at 03000 616161.

If you are contacting us on behalf of a vulnerable adult, you confirm that you have the authority or consent to do so and that the information you provide is accurate to the best of your knowledge.

13. Complaints

We are committed to providing a high standard of service and to resolving any concerns promptly and fairly. If you are dissatisfied with any aspect of our services or this Website, we encourage you to raise a complaint with us in the first instance.

13.1 How to complain

Complaints about our services or this Website can be made by contacting us using any of the following methods:

• By email: info@empowerlifesupport.co.uk
• By telephone: 07516 608 555
• By post: Martina Nosakhare, Director, Empower Life Supported Living Limited, 33 Ruby Lane, Mosborough, Sheffield, S20 5FH

13.2 Our complaints process

We will acknowledge all complaints within 3 working days and aim to provide a full response within 20 working days. If we cannot resolve a complaint within this timeframe, we will keep you informed of progress and provide an expected resolution date. We will handle all complaints confidentially and in accordance with our complaints policy, a copy of which is available on request.

13.3 Escalation

If you are not satisfied with our response to a complaint about our regulated care services, you have the right to escalate your complaint to the Care Quality Commission at 03000 616161 or www.cqc.org.uk. If your complaint relates to how we have handled your personal data, you may escalate to the Information Commissioner’s Office at 0303 123 1113 or www.ico.org.uk.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

If you are accessing this Website from outside England and Wales, you are responsible for compliance with any local laws applicable to your use of the Website.

15. General Provisions

15.1 Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

15.2 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will only be effective if it is in writing and signed by a duly authorised representative of Empower Life.

15.3 Entire agreement

These Terms, together with our Privacy Statement and any other policies or notices posted on this Website, constitute the entire agreement between you and Empower Life in relation to your use of this Website and supersede all previous agreements, representations, and understandings relating to your use of the Website.

15.4 Assignment

You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or subcontract any of our rights or obligations under these Terms at any time without notice.

15.5 Force majeure

We shall not be liable for any failure or delay in the performance of any obligation under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, government action, civil unrest, war, or failure of third-party services or infrastructure.

15.6 Contact information

Contact Empower Life Supported Living Limited

Director & Nominated Individual: Martina Nosakhare

Address: 33 Ruby Lane, Mosborough, Sheffield, S20 5FH

Email: info@empowerlifesupport.co.uk

Telephone: 07516 608 555

Website: www.empowerlifesupport.co.uk

16. Changes to These Terms

We reserve the right to update or revise these Terms at any time. All changes will be effective immediately upon posting to the Website. The effective date at the top of this document will be updated accordingly. We encourage you to check this page periodically for any changes. Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Terms.

Version history

Version 1.0 — 18 June 2026 — Initial publication

Future versions will be listed here as amendments are made.

Empower Life Supported Living Limited  |  Terms and Conditions  |  Version 1.0  |  18 June 2026

33 Ruby Lane, Mosborough, Sheffield, S20 5FH  |  info@empowerlifesupport.co.uk  |  07516 608 555